Help & frequently asked questions

Open your profile and add trusted people by their Allma account or verified phone number. They each receive an invitation and only join once they accept. You can then set their relationship, priority order and what they may see during an emergency.

• Allma opens an emergency record and captures your location if you allowed it.
• Your Safety Network is called in the app, one after another, with retries.
• Whoever answers sees your emergency details, live location and nearby help.
• Official services are not contacted automatically — call them yourself.

• Allow notifications when the app asks, and check they are not blocked in device settings.
• On iPhone, add Allma to your home screen first — notifications only work for the installed app.
• Keep battery saver and Do Not Disturb from silencing the app.

• Allow microphone access when prompted — a call cannot connect without it.
• Weak or restricted mobile networks can block the connection; try Wi-Fi if you can.
• Allma keeps trying the next person in your network, so wait for the next ring.

Nobody, by default. During an SOS your location is shared only with the people you chose, and only at the level you allowed. Other users are never shown your exact coordinates outside an emergency you started. Details are on the privacy page.

Posts hide identifying details until a claim is reviewed. If you believe an item is yours, submit a claim describing details only the owner would know. The person who posted it decides.

Yes. Chat, alerts, reports and calling still work. Without location, SOS cannot show where you are and nearby help will be less accurate, so we strongly recommend allowing it.

Follow the steps on our data and account deletion page.